At Auro, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world. Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout. We're thrilled to offer complimentary shipping on all orders exceeding $59 USD.

Every Auro nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste.

Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.

Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your Auro package begins its journey to you, you'll receive an email with a tracking number to chart its progress.

Shipping fees and estimated delivery times will be shown at checkout. Delivery time is based on average estimates, and tracking updates may occasionally be delayed. Please don’t worry—just allow a bit of extra time. If your tracking hasn’t updated for over a week, feel free to contact our customer service, and we’ll promptly reach out to the shipping partner to investigate and ensure you have a smooth shopping experience.

As custom nails involve detailed communication, material sourcing, and color adjustments, the shipping time for customized nails will depend on the outcome of your discussion with our Customer Service team. Please contact our customer service to confirm the exact shipping timeline.

Orders containing liquid or battery items may be delayed due to customs and safety inspections. Delivery within 2–5 business days is not guaranteed.

In some countries and regions, orders containing liquid or battery items are not eligible for Express Shipping.

* Included products: Solid Nail Glue Gel, Solid Nail Glue Gel Max, Auro Magic Glue, Auro Magic Glue Remover, Auro Removal Pen, Auro Cuticle Oil Pusher, Auro Cuticle Oil Pen, Auro Cuticle Oil, Handheld UV Lamp, Auro Nail Stamp.

If you need to change your shipping address or cancel your order, please contact us at support@auronails.com within 12 hours of placing your order. After 12 hours, your order may have already been processed or shipped and can no longer be canceled or intercepted. Thank you so much for your understanding and support! 💖

We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the carrier office to address and resolve the issue. Your satisfaction is our priority, and we'll make every effort to ensure a positive experience.